FREE Australia Delivery

Delivery Details

Our Delivery Process (Australia)

We make shipping simple — fast, free, and fully tracked Australia-wide.

Whether you're in Melbourne, Sydney, Perth, or a rural area, every order is carefully packed and dispatched from our Phillip Island warehouse in Victoria and delivered right to your door in discreet, unbranded packaging.

Free Nationwide Delivery

All orders ship free Australia-wide — no hidden fees, no minimum spend.

We cover delivery costs for all standard and oversized items, regardless of your location. Whether you're ordering a small fan or a full grow kit, the shipping cost is on us.

Order Cutoff & Dispatch Times

Orders placed before 1:00 PM AEST on business days are typically dispatched same day.

Orders placed after 1:00 PM or over the weekend/public holidays will leave our warehouse on the next business day.

Estimated Delivery Times

We work with trusted courier partners like Australia Post, Aramex, and Sendle to get your gear to you quickly:

  • Metro areas: 1–3 business days

  • Regional & rural areas: 3–5 business days

  • WA, NT & remote zones: 4–7 business days

During peak sale periods or public holidays, please allow extra time for transit.

Discreet, Secure Packaging

Your privacy matters. Every order is packed in plain, unbranded packaging with no visible product descriptions. We ship discreetly so your gear stays your business.


📦 Multiple Package Shipments

Some large or multi-item orders may be packed in separate boxes. Each box will have its own tracking number, and may arrive at different times depending on the courier’s route. Don’t worry — you’ll receive tracking updates for each item.


📲 Tracking & Notifications

Once your order ships, you’ll receive a tracking link via email or SMS within 24 hours.

You can follow your delivery status in real time and contact us if you have any questions.


❗ Delivery Issues or Missing Items?

If your item is damaged in transit, doesn’t arrive, or something isn’t right, we’ll sort it out fast.

Contact our support team at:

📧 Sales@herbal-house.com.au

We comply with Australian Consumer Law and will repair, replace, or refund any item that arrives faulty or fails to meet acceptable quality standards.


💬 Need Help?

If you’re unsure about delivery times, tracking updates, or anything else — get in touch. We’re here to help every step of the way.